GMEFCU Policy Information
How Secure is online banking at Groton Municipal Employees FCU?
Naturally security is a significant concern to Internet users. Groton Municipal Employees FCU is connected to the Internet in a way that keeps all the credit union's internal systems and member information away from prying eyes. We have used every precaution to protect your accounts. Every bit of information sent or received is encrypted, making it unreadable during transmission. We also have a firewall protecting the credit union's host computer. In addition to the systematic precautions that we have taken to ensure information security, your Groton Municipal Employees FCU password ensures that you are the only authorized user with access to your account information. Be sure to change your password every six months or so to ensure its integrity. Keep your password in a secured place and don't reveal it to anyone. No one at Groton Municipal Employees FCU will ever ask for your password.
Can I transfer from my account to my spouse's account?
You should be able to transfer among all accounts on which you are a joint owner. If an account on which you are a joint owner doesn't show up on the "transfer" screen, please call us and we will correct this.
Is there a fee to use online banking at Groton Municipal Employees FCU?
No fee when you signup for estatements. A $3.00 monthly charge will be imposed if you cancel or do not signup for estatements.
What type of browser do I need to access the site?
It is recommended to use the latest version of your current browser, we suggest Internet Explorer, Netscape Navigator, or Mozilla Firefox.
How do I get a Groton Municipal Employees FCU password?
You can call us or visit the credit union office.
Do I need to install any special home banking software?
No, all you need is a PC and an internet service provider. If you currently have internet access you will be able to access your accounts on our Internet web site.
To Get A Password
In order to use our internet home banking site, you will need a password. To get your new password, contact Us and we will get you all set up. Once your new password is issued, you can change it on your first visit to the secure Home Banking site. It's that easy!
Forgot Your Password?
If you've forgotten your password, a new one may be issued. Please contact us for further information.
This page explains the terms and conditions for using our Online Banking Service and provides certain disclosures and information to you concerning the service. Each of your accounts at Groton Municipal Employees FCU is also governed by the applicable account disclosure/agreement and Truth In Savings disclosure you received when you opened your account.
How To Access Your Accounts
To access your accounts through our Online Banking service, you must have your base account number and an Online Banking password. This information is requested when you enter our Online Banking pages.
The password that is used to gain access to your information should be kept confidential, just as you would keep other PIN numbers and security codes confidential. For your protection we recommend that you change your Online Banking access password regularly. It is recommended that you memorize this password and do not write it down. You are responsible for keeping your password, account numbers and other account data confidential. If you share your password with the joint owner of your account, or your spouse, or any other individual who is not a joint owner, he or she will have full access to ALL share and loan account information, and be able to initiate transactions available through this service. If you believe that your password may have been lost or stolen, or that someone has transferred or may transfer money between your accounts without your permission, notify Groton Municipal Employees FCU at once at (860) 446-4121.
You cannot use E-mail to initiate transactions, change information or inquire on your account(s). We will not respond to these types of requests via E-mail since we cannot be certain we are corresponding with you. Please use the appropriate functions within our Online Banking service, call (860) 446-4121 or visit the credit union for these functions.
No fee when you signup for estatements. A $3.00 monthly charge will be imposed if you cancel or do not signup for estatements. We reserve the right to impose / change the fee amount, if necessary, after providing 30 days notice to all users at the Online Banking login page and/or e-mail address.
Your internet service provider (ISP) probably charges you a fee to access the internet via its server. We have no control over ISP related fees.
Available Services and Limitations
The following functions may be performed by members through the service:
- Transfers: You may transfer funds between your Share Accounts as the account agreements may allow. Transfers done through the service DO NOT immediately charge or credit your account. TRANSFERS WILL BE EFFECTIVE BY THE NEXT BUSINESS DAY AFTER THE DATE OF SUCH TRANSACTION but may occur sooner.
- Account Balances: You may view your share and loan account balances. Because the main credit union computer system is not connected to the internet, it is possible that some transactions that affect these balances, and have been processed by the credit union, are not yet included in the balance at the time you view it. In addition, there may be drafts written against your balance, or other electronic items such as debit card transactions, that have not yet been presented to the credit union for payment.
- Transaction History: You may view the transaction history for any loan or share account. Because the main credit union computer system is not connected to the Internet, it is possible that some transactions are not yet included in the history at the time you view it even though they may have been processed by the credit union. The main credit union computer system is always the official record of account history. The Online Banking service may be updated several times per day for your convenience in viewing account activity.
- Download Transactions: You may download transactions in various formats (as available on our site) for import into personal financial software programs.
- Password Changes: If you are an Online Banking user, you may change your password at any time by contacting the credit union. For your protection we recommend that you change your Online Banking password regularly.
- Opt in Email: You can request that we keep you informed via email regarding specials and/or promotions at the credit union.
The information regarding your account balances on this website is provided to you as a courtesy pursuant to your request. For members that have filed a petition seeking bankruptcy protection under any chapter of the U.S. Bankruptcy Code, no demand for payment is hereby made, and the information provided is not to be construed as an attempt to collect or recover any claim or debt in violation of the provisions of 11 U.S.C. Section 362.
From time to time, we will announce additional services, which are available through our Online Banking. Your use of these services will constitute acceptance of the terms and conditions presented at the time they are announced.
We reserve the right to limit access or cancel on-line access at any time.
Our business days are Monday through Friday. Transactions requested on Saturday, Sunday or holidays will be processed on the next business day.
Operating Systems and Security
Our Online Banking site is designed to operate using world wide web technologies and protocols, which are adaptable to a wide range of systems. The Online Banking section uses SSL encryption and requires a browser with a current (unexpired) Thawte Root CA Security Certificate. Some older browsers may not be able to connect to the site without first updating the browser security certificate. Our server uses 40 to 128 bit encryption, depending on the users browser.
The cookie we set will 'time out' your access authority to our Online Banking section. Until it times out, you can come back to our Online Banking without logging in. After the time out period, you will need to log in again. Remember, most browsers will let you use a BACK button to view previously visited documents, even if your viewing authority has expired. For this reason, the only way to keep others from viewing your account balance is to exit the browser when you are finished with your session. This is especially important if you are using a public or shared computer.
Protecting Children's Online Privacy
We do not knowingly collect, nor is our Online Banking site designed or directed, to use personal information from children under the age of 13 without containing verifiable consent from their parents. Should a child whom we know to be under the age of 13 send personal information to us, we will only use that information to respond directly to that child, seek parental consent or provide parental notice.
Our Online Banking database is a private system operated for the exclusive use of our members. We use SSL encryption and digital server authentication to insure the privacy of your information when sending data between our Online Banking server and your PC.
All Online Banking logins are logged by the server. For authenticated members who use Online Banking, we collect and store certain information such as how often you visit the Online Banking section, dates and times of visits and which pages are being used. We use this information for internal review and product evaluation only. We never sell, transfer or trade this information unless we are compelled to do so by law.
We may gather and store additional information available to us on failed login attempts and other activity we consider a threat to our system. In these cases, we will share this information with other companies, agencies and law enforcement officials as we see fit.
Liability for Unauthorized Transfers
Tell us AT ONCE if you believe your password has been lost or stolen and immediately change your password from within the Online Banking section. Calling is the best way to notify us immediately.
Also, if your statement shows unauthorized transfers, tell us at once. If you fail to contact the credit union in a timely manner, you may not be reimbursed.
If you believe your password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call:
Groton Municipal Employees FCU
P.O. Box 851, Groton, CT 06340
All transactions generated by you through our Online Banking service and any Online Banking fees will appear on your monthly or quarterly statement.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement/disclosure with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
If, through no fault of ours, you do not have enough money in your account to make the transfer;
If the Online Banking equipment or software was not working properly and you knew about the breakdown when you started the transfer;
If circumstances beyond our control (such as fire or flood) prevent the transfer despite reasonable precautions that we have taken.
We shall not be responsible for any other loss, damage or injury whether caused by the equipment, software and/or the Online Banking service, nor shall we be responsible for any direct, indirect, special or consequential damages arising in any way out of the installation, use or maintenance of your equipment, software and/or service, except where the law requires a different standard. We do not make any warranties concerning the equipment, the software or any part thereof, including, without limitations, any warranties of fitness for a particular purpose or warranties of merchantability.
Errors and Questions
In case of errors or questions about your electronic transfers, telephone us at (860) 446-4121, or write us at P.O. Box 851, Groton, CT 06340 as soon as you can. We must hear from you no later than sixty (60) days after you learn of the error. You will need to tell us:
Your name and account number
Why you believe there is an error and the dollar amount involved;
Approximately when the error took place.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days and correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate the complaint, but you will have the use of the funds in question after the ten (10) business days. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account during the investigation.
If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
If you need more information about our error resolution procedures, call us at the telephone number shown above.